Refund policy

Returns, Cancellations & Refunds

Thank you for supporting Soulward and the Print Shop. Here’s how orders, cancellations, and problems work, so there are no surprises.

Pre-orders
Soulward is available for pre-order and your card is charged at checkout. The book is expected to ship in Q1 2027 (January-March). When your copy ships, you’ll receive an email with tracking.

Cancelling a pre-order
You can cancel any time before your order ships for a full refund. Email hello@taylorcampbell.co with your name and order number. Refunds go back to your original payment method, and your bank may take 5-10 business days to post them.

If the schedule changes
If the ship date moves beyond Q1 2027, I’ll email every pre-order customer as soon as I know, with the updated timing and the option to cancel for a full refund.

After your order ships
Because the book and prints are made specifically for this project, I can’t accept returns or exchanges for change of mind. Please check your order and shipping address carefully at checkout.

Damaged, defective, or incorrect items
If your order arrives damaged, misprinted, or isn’t what you ordered, email hello@taylorcampbell.co within 14 days of delivery. Please include your order number and a photo of the issue, and I’ll send a replacement or refund it, whichever you prefer.

Prints
Prints are made to order and can’t be returned or exchanged. If a print arrives damaged or defective, the 14-day process above applies. [Print production time: add the estimate once confirmed it with printer.]

Shipping and lost packages
Shipping rates are calculated at checkout. If a package is lost in transit, I’ll work with the carrier to resolve it. I can’t reship orders delivered to an incorrect address provided at checkout. At this time, I am only shipping to US-based customers. 

Questions
Email hello@taylorcampbell.co. I reply within 2 business days.

xo, Taylor